BT Stems Broadband Losses as Network Investment Pays Off

BT Group Plc’s Openreach lost fewer customers than analysts expected as the telecommunications company’s efforts to invest in its network paid off.

Openreach, BT’s fixed network, lost 169,000 customers in the first quarter of fiscal 2026, stemming losses compared to the previous period, the London-based telecom operator said in a statement on Thursday. That’s about half the 356,700 customers that analysts had expected, according to data compiled by Bloomberg.