The Way We Interact With AI Chatbots Is Changing

The ChatGPT chat screen on a smartphone.Photographer: Gabby Jones/Bloomberg

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By Olivia Solon and Seth Fiegerman

September 16, 2024 at 5:23 AM EDT

Updated on

September 18, 2024 at 9:50 AM EDT

When OpenAI launched its ChatGPT chatbot in 2022, it looked as if a new generation of artificial intelligence tools was about to transform every corner of the economy and people’s lives. Fast-forward to 2024 and AI features have been added to countless services, but the impact has arguably not been quite so dramatic.

AI has not created vibrant new professions. Neither has it yet laid waste to entire industries. A growing number of high-profile and well-funded startups have bowed out of the race to develop cutting-edge AI models.